Warranty Agreement

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Auto Repair & Maintenance

Should you experience a problem or have a question, please bring it to the Store Leader’s attention. The Store Leader has the authority and the responsibility to handle most situations immediately. Should the Store Leader be unable to resolve your problem or answer your question, you may call 216-941-2247 or toll free at 1-800-811-0908. If you would like to write, please do so and mail to Conrad’s Tire Express & Total Car Care

Attn: Customer Service Department
14575 Lorain Avenue
Cleveland, Ohio 44111

WARRANTY AGREEMENT

Conrad’s Tire Express & Total Car Care warrants the performed repairs for the warranty period specified on the front side of this invoice. If no warranty period is specified, the performed repairs would be warranted for 12 months or 12,000 miles, whichever comes first from the original date of purchase.

If you experience a warranty related problem with the repaired vehicle as the result of a defect in either workmanship or material during the warranty period, Conrad’s Tire Express & Total Car Care will perform the repairs again, including parts and labor, free of charge under the terms of the warranty as outlined.

This warranty does not apply to vehicles used commercially. All services performed for commercial use vehicles will be covered locally by Conrad’s Tire Express & Total Car Care for a period of 90 days or 4,000 miles, whichever comes first.

For those commercial vehicles registered under the Conrad’s Fleet Services (CFS) Program, your vehicle repairs will be covered for 12 months or 12,000 miles, whichever comes first.

Warranty repair costs shall in no case exceed the costs of the original repair or service. You must pay for any non-warranty service you authorize to be performed at the same time as the warranty service.

This warranty shall exclude incidental or consequential damages, misuse, accidents, abnormal use or neglect. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This invoice/warranty document is needed in order to exercise your warranty privileges and extends only to you, the original purchaser, and the motor vehicle identified on the original repair invoice. This warranty is not transferable. There are no warranties that extend beyond the description on the face hereof.

Governing Law: It is agreed that the parties intend that all questions arising out of any Limited Warranty are governed by the Laws of the State of Ohio (Uniform Commercial Code).

WHERE YOU CAN OBTAIN WARRANTY SERVICE

If you experience a warranty-related problem, take your repair invoice to the nearest Conrad’s Tire Express & Total Car Care that performed the service.

If you are more than 25 miles from that location, you may locate a Tire and Service Network Outlet by calling 1-800-426-0733.

WARRANTY AGREEMENT – ALL SERVICES

Conrad’s Tire Express & Total Car Care warrants that the performed repairs will be free from defects in material or workmanship for either 24 months or 24,000 miles, whichever comes first.

If you experience a warranty-related problem, this Tire & Service Network provider will perform the repairs again, including parts and labor under the terms of the warranty as outlined.

Warranty repairs do not extend original warranty periods.

If towing is required and approved, a towing benefit up to $50.00 will be applied.

IMPORTANT: Please keep your service invoice(s). These documents are required to exercise your warranty privileges.

Exclusions to Nationwide Warranty:
Tires, batteries, engines, transmission, transaxles, drive axle/differential assemblies, auto body repairs, or commercially used vehicles.